Frequently Asked Questions

Find answers to common questions about VYDEO

This FAQ page is currently under development and may contain incomplete or inaccurate information. We are actively working on improving it. For the most up-to-date and accurate information, please contact our support team.

Getting Started & Access

Is VYDEO free to try?

Yes, VYDEO offers a free trial version of the app that allows users to get started with animation generation with 3 free credits. No credit card info is required to start using the free tier. Certain Pro features, such as the brand kit, are not available on the free tier.

General Usage

How specific do my chat prompts need to be?

You can start fairly general, and our AI will do its best! However, the more specific you are with details like colors, objects, movement style, text, and desired mood, the closer the initial result will be to your vision. Don’t worry, you can always refine it through further chat.

What if I don't like the animation the AI generates?

That’s perfectly normal, especially during the creative process! Simply continue chatting with the AI. Tell it what you’d like to change – for example, “Make the background blue,” “Make the text move faster,” or “Add a star icon.” VYDEO is designed for iterative refinement.

Can I edit the animations after they are generated? How?

Yes! Editing in VYDEO is done through the same chat interface. You don’t use traditional editing tools. Just describe the changes you want to make to the existing animation, and the AI will update it.

Can I upload my own assets (logos, images, brand colors)?

Yes! You can upload your own assets to VYDEO. Just use the “Attach” button in the chat interface to upload your assets.

VYDEO Pro subscribers can also access our brand kit feature, which allows you to seamlessly integrate your brand assets such as colors, logos, fonts, and more into your animations for consistent, professional results.

What controls do I have over things like colors, fonts, timing, or style?

You control these elements by describing them in your chat prompts. For example: “Use a bright yellow background,” “Make the font a modern sans-serif,” “Animate the text to appear slowly over 3 seconds,” or “Create a playful, bouncy animation style.”

Depending on the complexity of the animation, you may also be able to update things like colors, fonts, and text directly in the video preview by clicking ‘Update Content’.

Output & Export

What format can I export my animations in?

You can export your finished animations as MP4 files, a widely supported video format.

Where can I use the animations I create with VYDEO?

Your VYDEO animations can be used across all digital platforms that support video content. Showcase them on social media (Instagram, TikTok, Facebook, X, LinkedIn), enhance your website, elevate presentations, boost email marketing campaigns, power digital advertisements, and much more.

The possibilities are endless, provided your usage complies with our Terms of Service.

Account & Subscription

How does VYDEO's pricing work? / What are credits?

VYDEO operates on a subscription model with different monthly credit plans. For example, you might choose a plan with 100, 200, or 300 credits per month. Each credit allows you to submit one AI chat prompt to generate or iterate on an animation.

More info about subscriptions can be found here.

What happens if I run out of credits during a month?

If you use all your credits before your monthly renewal, you’ll have the option to upgrade to a higher tier plan to get more credits immediately. Otherwise, your credits will refresh at the start of your next billing cycle.

Can I change or cancel my subscription plan?

Yes, you can change or cancel your subscription plan at any time. You can do this on your account settings page on the VYDEO website.

Are my generated animations saved? Where can I find them?

Yes! All animations you generate are automatically saved to your personal VYDEO user profile.

You can access them anytime on your account profile page.

Do you offer enterprise plans?

Yes, we offer enterprise solutions with custom pricing and plan options for larger organizations. Please visit our Enterprise page for more information or contact us directly to discuss your needs at [e-mail].

Troubleshooting

What if the AI isn't understanding my prompts correctly?

Try rephrasing your prompt, being more specific, or breaking down a complex request into smaller steps. Sometimes, adding context or clarifying an ambiguous term can help. You can also try the ‘Prompt Enhancement’ feature on the chat box.

If the issue persists, please feel free to reach out to [e-mail]. We’re continuously looking improving our AI’s understanding!

Where can I get help or support if I have a problem?

If you have any questions or issues, please feel free to email us at [e-mail]. We’re here to help!

Contact Support

Our support team is here to help with any questions or issues you may encounter while using VYDEO. [e-mail]